Caretaker is protected by a product activation, which we built in to prevent the following:
Product activation requires a product key. You can buy a product key (and activate it) or you can order a temporary licence, with which you can try out Caretaker for free (for 30 days). The product key and the trial licence gives your computer access to our servers on the Internet, where centralised services are constantly active. Without these services you will miss out on some functions of Caretaker and your computer will not receive any updates for it.
Activating is fast and simple and requires an Internet connection:
Once you have filled in your product key, it will be checked directly. The button 'Activate' becomes active on its own. Click on Activate in order to activate the key.
If you do not have any product key and would like to try Caretaker, click on the button Try out.
The window Order a trial version appears:
Fill in your details and click on the button Order. The activation server on the Internet gives you a temporary licence with which you can try out Caretaker 30 days without any restrictions. Therefore, you will not receive any product key in order to try out Caretaker.
Three (3) days before the trial version runs out, you will receive a reminder from the respective Caretaker product.
Click on the button Buy now in order to purchase a licence. The reminder will be closed and the website www.surfright.nl opened. Click on the product you would like to purchase and follow the instructions of the online shop.
Once you have received the product key, open the menue Start and go to:
All programs / Caretaker / Product Activation
The window Product Activation appears and you can fill in your product key. Click on the button Activate in order to active the program
If you use a program such as Norton Internet Security 2007, then the Product Activation can go wrong. The error message 'error code 8' appears.
This error is caused by the Pop-up Window Blocking, which is part of the Norton Add-On Pack. The Norton Add-on Pack eliminates the activation information of Caretaker Antispam (even though Caretaker does not use any pop-up windows). You have to temporarily disable the Pop-up Window Blocking to be able to activate Caretaker.
Disabling the Pop-up Window Blocking:
Updated on 30th July 2007: We adjusted the activation servers (adjusted content-type). If you use Norton Internet Security 2007, this error message will not appear anymore.
The Product Activation can go wrong on specific systems. The appearing error message is code 20. Caretaker has placed a separate logbook in the Logbook (Event Viewer) of Windows. Here you should find a warning with regard to the Activation. Details will probably say: Warning 20 - Could not setup secure channel. Any communication with our servers on the Internet is encrypted with the Advanced Encryption Standard (AES).
If your computer is part of a local network, in which computers log on to the Internet via a proxyserver, then you have to add a registration key in order to be able to activate Caretaker:
Note: This setting works only for editions Caretaker Antispam version 1.2.0. onwards.
If you do not use a proxyserver, then the error is probably caused by a firewall. Have a look at the following overview of required firewall settings for correctly activating and automatically updating Caretaker Antispam:
|TCP/IP||80 (HTTP)||Outgoing||C:\Program Files\SurfRight\Caretaker\CaretakerService.exe|
|TCP/IP||80 (HTTP)||Outgoing||C:\Program Files\SurfRight\Caretaker\CaretakerUpdater.exe|
Caretaker is a product family created to protect your computer. Every Caretaker works on the same basis, which installs a so-called 'hook' in every process. Because of this hook, Caretaker can execute security tasks, for example checking files and eliminating mal-ware, protecting against unknown dangers in your webbrowser (Safe browsing) and activating the spam filter in your e-mail program (Antispam).
Kaspersky and other security programs are also dependent on such a 'hooking'.
It is possible that the Proactive Protection of Kaspersky Anti-Virus 6 can continuously produce the following warning, after Caretaker has been installed:
Kaspersky's proactive protection discovers the 'hook' from Caretaker and marks is as Riskware: Invader. The specific function which is responsible for this (within proactive protection) is called Application Activity Analyzer.
Kasperksy, however, is not clever enough (and Windows does not give enough opportunities) to decide which file causes this so-called invasion. It is impossible for the user therefore to make an underpinned decision on the basis of this minimal information (nor can you find any clear information in the "Details..."). Neither is there any setting in Kaspersky to trust the exact part of Caretaker. To add every process to the 'Trusted zone' is no option either (is a continuously tiresome activity).
If you use Kaspersky version 6, then we suggest to do the following:
Moreover all applications (EXE) and add-ons (DLL) from Caretaker have a digital signature in the name of SurfRight B.V.
By that you can see that the files are authentic and trustworthy.
Windows Mail in Windows Vista and Microsoft Office Outlook XP/2007 are equipped with a basic filter against unwanted e-mail. What this junk e-mail filter does is to move spam messages to a specific folder (named Unwanted e-mail). Therefore this basic filter will 'steal' a huge amount of spam messages marked by Caretaker Antispam and place them in its own folder. Your incoming messages are thus checked twice. First by Caretaker and then by Microsoft.
If you do not want this to happen, you can disable Microsoft's Junk E-mail:
If you use Windows Mail, choose from the menue Extras the option Option for unwanted e-mail. Change the protection level into No automatic filter and click on OK.
Users of Office Outlook choose in the menue Extras the Options... and click on the button Unwanted e-mail.... Change the protection level into No automatic filter and click on OK.
When starting up MS Office Outlook the following question could appear:
In contrast to what the statement says, this is not a serious problem. You can click on No. If you did click on yes, then you can read here how to reactivate the add-in.
This problem has been solved in version 1.1.4 of Caretaker Antispam. See also the release history.
If you still receive this message, then you can solve it by creating yourself a message rule and by disabling Add-ins:
Caretaker marks spam messages by putting *** SPAM *** into the subject line
Because of the add-in or message rule the marked messages will automatically be moved to the spam folder.
NB: If you have installed Caretaker Antispam while your e-mail program was running, then the message rule will not be directly activated. The message will be created (or if necessary repaired), once the e-mail program will be restarted.
In rare cases it is possible that the add-in or message rule is no longer active, for example if the e-mail program was closed abruptly. As stated before, Caretaker will try to repair it, but once in a while this won't work. In these cases you can also manually check and repair.
Windows Mail - Dutch | English
Office Outlook 2007 - Dutch | English
Windows Mail - Dutch