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Our online shop is operated by cleverbridge AG and automatically sends the product key for your product in an email message.
If you paid through iDEAL, with Credit Card or through PayPal you normally receive your product key within 15 minutes.
If you selected Wire transfer, you first receive an email message containing payment instructions.
After you transferred the money it could take 3 days before banks have processed your transaction and before you receive your product key.
It is possible that email messages accidently end up in your Junk Mail (spam) folder due to a strict spam policy.
Please check your spam folder before contacting us.
If you lost your product key, e.g. when you reinstalled your computer, open the following webpage and enter the email address that you used for your purchase:
Alternatively, you can contact us by sending an email message to: email@example.com
Please mention as much details as possible about your purchased, like:
We will resend you your product key as soon as possible.
We advise you to make a backup of your product key, by printing it on paper. And if you need to download or re-install the software, you can always download an up to date version from our website: Downloads
Please check the clock of your computer and reset it to the current date and time.
This error appears when the license is invalid.
But often this error is caused by other security software on your computer.
Therefore, please try the solutions mentioned for error 20.
During the activation process error code 20 appears:
The activation program was unable to contact our product activation service on the internet. Below a list with most common causes and their solutions:
The maximum amount of allowed activations has been reached. You are trying to activate your product key on more computers then you purchased a license for.
Please contact our support department and mention your Cleverbridge Reference Number or Product Key you wish to activate: firstname.lastname@example.org
Published: August 2, 2010. Updated: May 25, 2012.